The quick read
- For an illustrative request-routing process, use clear categories and a route for uncertain cases.
- Check successful, missing-data and failure paths.
Draw the process first
Identify the trigger, required inputs, AI step and destination. Mark which steps follow fixed rules and which ask a model to interpret information. A visual workflow becomes easier to maintain when that distinction is explicit.
Define each output
For an illustrative request-routing process, use clear categories and a route for uncertain cases. Validate required fields before the result reaches another system. Keep the original request available so a reviewer can understand an unexpected classification.
Test the branches
Check successful, missing-data and failure paths. Verify retry behaviour and avoid duplicate external changes. Review current Make AI Agents capabilities, connection permissions and usage conditions before deployment. Track outcomes at the level of the complete task. The most useful automation is one a colleague can inspect and repair, with visible decision points and a clear explanation of what happened. Visual simplicity should reflect a well-designed process, not hide unhandled exceptions.
Sources & notes
Source-based guide, not a hands-on product test. Features and availability can change.
Sources reviewed for the September 2026 launch edition.