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Model latency: measure the wait that users actually feel

Latency is the delay people experience while completing a task. Generation speed is only one component.

PromptWireGlobal2 min read
Model latency: measure the wait that users actually feel
Conceptual illustration for PromptWire.

In this story

The quick read

  • For a document assistant, time the full path from upload to reviewed answer.
  • Remove redundant calls, shorten irrelevant context and run independent steps concurrently where appropriate.

Break down the journey

A request can spend time retrieving data, waiting in a queue, processing context, generating text and calling tools. Time to the first visible response differs from time to a usable result. An early sentence does not help much if the required action remains unfinished.

Measure realistic work

For a document assistant, time the full path from upload to reviewed answer. Repeat with ordinary and unusually large inputs, and examine slow cases separately. A single fast demonstration says little about consistency under normal load.

Improve the bottleneck

Remove redundant calls, shorten irrelevant context and run independent steps concurrently where appropriate. Consider a smaller model when it meets the same acceptance criteria. Give meaningful progress feedback during work that genuinely takes time. Preserve the checks and evidence users need; removing validation can make a fast system unreliable. Record both quality and delay after each change. The best optimisation reduces the wait that matters to the user without moving hidden work onto the reviewer.

Sources & notes

AI-assisted editorial content checked against the linked sources.

developers.openai.com — official reference

Sources reviewed for the September 2026 launch edition.

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